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Imports (1)

The Imports page is the place to manage the import of new records and metadata into your collection(s), as well as bulk updates of existing records and metadata.

Imports Overview
Start With Metadata
Start With Media

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Name Host Duration Description

_x_w odyssey.freshdesk.com Session Contains the shard ID at which the account runs on.

_x_m odyssey.freshdesk.com Session Contains the state of the shard.

_helpkit_session odyssey.freshdesk.com Session Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!

helpdesk_node_session odyssey.freshdesk.com Session An encrypted hash that stores the secret key and id of the login attempt.

user_credentials odyssey.freshdesk.com 2 months Used for user authentication.

wf_order odyssey.freshdesk.com Session Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.

wf_order_type odyssey.freshdesk.com Session Used to check if the order is ascending or descending for custom ticket filters.

wf_filter odyssey.freshdesk.com Session Denotes which filter is applied for the tickets list.